Customer Operations Assistant

Customer Operations Assistant (2Y contract)

Your new company

For our client, one of the most famous construction toy production companies, we are looking for a new member of the Customer Operations team in Bucharest.

The company is a globally renowned toy manufacturer dedicated to inspiring and developing the builders of tomorrow through creative play and innovative products. The company values collaboration and creativity, ensuring every project is infused with their iconic spirit of imagination and quality.

Your new role

In this role you will be dealing with challenges connected to the delivery of the products to customers.

This role reports to the Senior Customer Operations Manager for Hungary & Romania and provides support to the Operations team through displaying a commitment to the company values, high collaboration with internal and external partners and attention to detail.
If you are a person who enjoys communication with various partners (customers, internal colleagues, external transportation partners), has an eye for the details and enjoys working with data, don’t hesitate and apply!
1. Customer claims and returns

Investigate claims ensuring that required information is accurate and processed in the agreed timelines, with necessary approvals
Coordinate the return of physical goods with customers, transportation company and warehouse staff
Creation of credit and debit notes in SAP

2. Customer Service and Logistics

Communication with LLP/Schenker and warehousing suppliers to actively maintain an accurate flow of information related to goods and E-Transport procedures. Communication with 3PL and warehousing suppliers as appropriate
Act as the first point of contact in relation to all E-Invoicing topics involving the relevant teams for a quick resolution of open topics

3. Operational Back-Office Support

Assisting in the data build-up for specific internal metrics, collecting input from the Sales Team and ensuring the accurate translation into SAP
Support the operations team with dedicated attention to workload release activities

What you'll need to succeed

Customer Service, FMCG, or third-party logistics background preferred
Proven strong collaboration with internal & external teams
High attention to detail & accuracy
Proficiency in Microsoft Office tools, in particular Excel
SAP is an advantage
Problem-solving skills
Fluent language skills in Romanian & English

What you'll get in return

Type of Contract: 2 years with possibility of prolongation
Competitive package, including apart salary:
Meal tickets max value
Monthly subscription for medical services
Private medical insurance

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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