• Take internal customer calls.
• Log, troubleshoot, and dispatch IT issues to the next level to ensure quick and effective resolution.
• Collect data for internal reporting.
• Ensure service level agreements are fulfilled.
• Availability to work in extended shifts, with the schedule subject to change based on business requirements.

• Team working skills.
• Understanding of solutions and correct management of problem resolution.
• Ability to manage technical documentation and follow through production, experimentation, and deployment phases.
• Strong social skills and self-awareness.
• Flexibility and ability to understand client issues.
• Strong analysis and problem-solving skills.

• Spanish (C1 or above)
• English (B2 or above)

• Familiarity with and ability to explain:
  • Active Directory
  • Operating Systems
  • Office Automation Software
  • Servers, files, and folders
  • Antivirus and Antimalware tools
  • Wireless Devices (Blackberry, Windows Mobile, Symbian, Android)
• Experience using an IT Service Management tool (BMC Remedy or similar) is desirable.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.